Customer Care

Customer Care

The company’s undying commitment to bring homebuilding into greater heights has earned the trust, confidence, and respect of its clients. We manage, organize, and orchestrate construction projects with great precision and passion. Throughout the years our clientele seek and yearn the company’s sensible design solutions, advanced methods, unmatched professional work ethics, and our unending after-sales client assistance management.

Our philosophy and commitment lies on our genuine care and concern for our clients and their interest, knowing that everlasting relationships are our only true measurement of success.

• Step-by-step Guide on home planning and design

• Checklist on picking the right neighborhood

• Guide on moving to your new home

 Step-by-step Guide on home planning and design

Steps before the first design and planning discussion

• Prepare your wish list and requirements. Take photos of sample designs and model houses, cut out pictures from magazines and catalogs as well as download pictures from the internet. This would be the framework where design and planning would start.  Prepare or have an idea of what look, style, and finishes you prefer.  Separate features that are mandatory and optional. Although we would attempt to attend all your wishes, some things should be negotiated for the greater good of your home.

• Schedule an appointment. Set your design and planning appointment as soon as possible to allow time for questions and discussion before your options cut-off date. Design and planning discussions usually lasts for hours, schedule it on a free day where you are available for at least three hours. This is also when you would show our staff your preferences.

During the first design and planning discussion

• Take notes. During the discussion, take note of the timetable given by our design and planning personnel and make sure it is synchronized with yours.  Make notes of the options you want to be included as well as the room configuration and house orientation.

• Inform and advise our personnel about your personal preferences. Present all the photos and samples of your desired finishes and style you prefer. Our personnel would explain what features should be included, could be included, and what are uncertain yet. Please be open because our personnel might even suggest or comment things that could help you improve your home.

• Personalizing for your lifestyle. Consider your lifestyle in building your home. Your home should be apt to your lifestyle in order to be functional and practical. Our personnel would take into account where to put all electrical, entertainment, and communication outlets. Furniture placement would also be considered so that everything would be well-fitted and coordinated.

Recurring design and planning discussions

• Think ahead and anticipating. Consider the finishes you prefer. Normally, our personnel would bring a wide variety of samples and swatches for you to choose your desired finishes.  However in instances where you have your own set of preferences that are not included in our selection, you could bring your own set and we would acquire the desired materials for you. Coordinate on where to place key furniture pieces and utilities such as stove, washing machine, and refrigerator.

• Choose your desired finish. Choose your desired finish for the following:

Cabinets and handles

Bathroom fixtures

Lighting fixtures and chandeliers

Paint textures and colors

Tiles and flooring

Woodworks and wood planks

During and After-Construction phase

• Coordinate with our personnel for direction and synchronization.  We know your home by heart; we know where all the outlets are as well as how to maintain your home.  It would be best if you would coordinate with our personnel for maintenance requirements and warranty commitments of the materials.  Our personnel would brief you about the maintenance requirements as well as suggest the best maintenance solutions to make your home living a lot easier.
  
  Our personnel would also leave a contact number and a one-year warranty for the structure so you would know where to contact us if the need arises.

Finding the perfect location

Where we live tells us the whole world our story. Our address is a story of its own, it gives us a hint where we work, where we always go, what kind of people we are, what matters to us the most, and much more. But most importantly having the right address could mean ultimate convenience and comfort. Determining where to live is the very first critical decision on building your home. There are many points of consideration in picking the right address, we advise you to consider the following.

• Time, distance, and traffic to work
• Time, distance, and traffic to education
• Available and alternative routes
• Drainage and flood systems in the village as well as on nearby areas
• Quality of schools and universities nearby
• Medical Facilities, Police, and Fire Protection
• Utilities, Gas stations, auto-service centers
• Parks and Recreation facilities
• Nearby shopping, services, and groceries
• Taxes
• Neighbors
• Age and Condition of Neighborhood

Before acquiring a property, examine and spend time. Visit the location both day and night as well on different weather conditions. Visit nearby stores, supermarkets, shopping centers, and utilities, it is also advisable to be familiar with all possible routes of the area.

Guide on moving to your new home

Moving to your new home is one of the strenuous parts you could not avoid. However, with planning and doing things in advance, you can make it a lot less stressful. The best way is to stay organized and pack unnecessary stuffs early and make your move slowly.

One month before moving

• One month before moving

• Schedule the mover or arrange the transportation of your stuff.

• Arrange for transportation of your vehicles.

• Submit change of address forms to necessary entities.

• If necessary, inform the landlord of your movement.

• Compile a list of important new phone numbers

• Lighten your load: donate unwanted items to charity or conduct a garage sale

• Begin packing items not used daily.

One to two weeks before moving

• Arrange for changeover/disconnection of utilities.

• Start packing and set aside fragile items and valuables for special handling.

• Inform friends and relatives of your new address and phone number.

• Get cleaning supplies ready.

• Confirm arrangements with the mover or arrange the transportation of your stuff.

• Pack items to be carried in the car (don’t forget toys for the kids)

One to three days before moving

• Clean refrigerator and defrost the freezer.
• Pack basic items such as toiletry items, household items, food and water, and first-aid kit.
• Inform the movers about the necessary details and identify items that require special handling.
• Supervise placement of boxes and furniture at your new home.
• Make sure utilities and phones are working at your new home.
• Let family and friends know you’ve arrived safely.
• Begin unpacking necessities and basics.